In our partnership with you, the Fidelity team continues to assure support and access to the FidelityEHR platform as you transition to working more remotely.  Our business continuity plan ensures all internal and customer-facing systems will remain fully operational, accessible, and secure.

Due to the COVID-19 pandemic and the effect it is having on our communities, timely communication is critical.  The Fidelity Platform securely documents the essential work that our Network-of-Partners continue to provide during unprecedented circumstances.  The services provided in Behavioral Healthcare are essential and critical. We take this responsibility seriously, and want to share how we are addressing the current situation.

We believe that access to critical services information is essential, especially in the developing and shifting environment we all find ourselves in now. SAMHSA has put together a comprehensive resources page, and we’d like to share that with you. Click here to visit.

Cyber Security

FidelityEHR  assures our partners that we have industry-leading security measures in place around the protection of client data and ePHI. These security measures are monitored 24 hours a day under the supervision of our Information Security team. The Fidelity platform is as accessible and as powerful from home as it is from the office or in the field.

We value this opportunity to work together to keep essential behavioral health services available to our partners and the clients/patients you serve. Our goal is to minimize any potential disruption and reduce the additional stress whenever possible.

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FidelityEHR takes the safety and security of our employees and network-of-partners seriously. Our goal is to support you during this challenging time. See our COVID-19 message for announcements and related resource links. COVID-19 Message